Help

Questions, answered.

Choosing your pair, using it, and how ordering works.

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Choosing your pair

Which pair is right for me?

Dry, rough or frizzy hair: the Softness Pair. Breakage and split ends: the Repair Pair. Flakes or an itchy scalp: the Scalp Pair. Not sure? Take the 30-second quiz.

I have two problems. Which pair?

Start with the one that bothers you most. Flakes come first: the Scalp Pair treats the scalp and its conditioner keeps your lengths soft. Not sure? Take the quiz or message us.

Olive or argan?

Greek Olive for dry, frizzy hair. Argan Oil for dull or coloured hair.

Do I need the matching bottle?

Each bottle works on its own, but the pair is made for the same problem: the shampoo for the scalp, the conditioner for the lengths. On the pair the 2nd bottle is 50% off.

Using it

How do I use the routine?

Massage the shampoo into wet roots and rinse. Put the conditioner on the mid-lengths and ends, leave it 1–2 minutes, rinse, then comb through gently while your hair is damp.

Can I use it on coloured or treated hair?

Yes: sulfate- and paraben-free. Just had a keratin treatment? Ask your salon how long to wait before you wash.

Will it make my hair greasy?

No. The conditioners are made to hydrate without buildup or greasiness.

How long does one pair last?

About 2 months with regular use: each bottle is 500ml.

Orders & delivery

How do I pay?

Cash when the order arrives. No card needed, nothing to pay online.

How much is delivery?

Delivery fees start at 65 EGP and depend on your city. You see the exact fee at checkout before you confirm.

How long does delivery take?

Usually 3–7 working days across Egypt, depending on your city.

What if my order arrives damaged or wrong?

Send us a photo within 48 hours of delivery and we replace it or refund you.

Is it the original? I saw it on noon and Amazon.

Here you order from the brand itself: sealed, at the brand's price, with the pair offer.

What if it doesn't suit my hair?

Message us and we'll help you choose the routine that fits your hair.

Still not sure?

3 questions, 30 seconds.

We'll match you to the pair for your hair.

Find my routine