shipping and refund policy

How to join

Click on the [Sign up] link. By completing the membership subscription forms and agreeing to the privacy policy,
the customer can immediately benefit from according services offered to members. Members will not be required
to re-enter their shipping or billing addresses every time they place an order and be eligible to participate in various
events and discount promotions.

How to order

Order is processed as below:

Step 1: Search for products.

Step 2: Add products to your shopping cart.

Step 3: Log in with a member ID or non-member order.

Step 4: Fill in the order form.

Step 5: Proceed with payment.

Step 6: Complete the order and you will see the order number.

Payment Info

We support transfer of money without a bankbook, online virtual account, and credit cards.
[ PAYPAL ] Payment with PayPal : online virtual account and credit cards
Payment with credit/debit card (VISA, MASTER, JCB, DINERS etc.) via PAYPAL – without a paypal account

Shipping

  • Shipping Method: EMS
  • International Shipping: All around the globe
  • Estimated Shipping Time: 7-10 business days from the payment.
    Please take into consideration that the products of your order may be unavailable or delayed in manufacturing
    according to the product’s type. In addition, one day delivery is not available.
  • Shipment: We will send your purchase after your payment for the order is confirmed. If you want to exchange
    or return the products, you must contact our staff member.
  • Shipping Cost

    1) The cost will be calculated by EMS price policy.

    2) Shipping to US, Canada, Australia, Japan, Hong Kong, China, Taiwan, Laos, Macao, Malaysia, Mongol, Myanmar,
    Vietnam, Singapore, Cambodia, Thai, Philippines.
    For purchases over 200 USD: Free shipping
    For purchases less than 200 USD: Shipping cost of 30 USD is charged.
    Shipping to other destinations: EMS Shipping costs are automatically charged.

Refunds/Exchanges

Please make sure you have selected right options (e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Requests for exchange/refund are accepted only if the requests are made within 3 days of the date of receipt via
our “exchange/refund board”. The shipping costs occurring from refund process due to misdelivery or product
defect are the responsibility of our shopping mall and we will make our best effort to process your request as soon
as possible.

  • Requirements for exchange/refund request
    Please take into consideration that [ORGAPLUS GLOBAL] accepts both refund and exchange requests.

    Eligible for refund:

    Refund requests that are made within 24 hours of order placement and payment (applicable to orders under
    [Preparing for shipping] status only).

    If your order remains under [Preparing Products] status for 10 days or longer from the date of payment without
    any notification from our customer service, you can request for cancellation of the applicable product via our
    exchange/refund board. After you receive your parcel excluding the specific product, please post a refund
    request on our exchange/refund board.

    Products that are out of stock

    Misdelivered orders

    Defective products

    * Refund requests for the cases stated above are accepted only on condition that the products’ seals and tags are
    intact and products have not been tried on).

    * To get your refund, the returned product must include the free gift given to the purchase of the item and keep its
    original condition.

    Ineligible for refund:

    Refund requests due to the customer’s change of mind (size, color, etc.)

    Refund requests for pouch, accessories are not accepted

    Refund requests for damaged or deformed products due to the customer’s responsibility

    Refund requests for products that have no tags or labels

  • Refund Process

    Refund of out-of-stock products
    * Single-product order: Please send us a refund request e-mail to .
    Order number, product code of the out-of-stock product, and the reason for the request are required
    (out-of-stock).
    * Multiple-product order: Please send us a refund request e-mail to .
    AFTER you receive all of the ordered products.
    Order number, product codes of the out-of-stock products, and the reason for the request are required
    (out-of-stock).
    Refund of mis-delivered or defective products
    Please send us a refund request e-mail to including pictures of the whole products
    and detailed pictures of the defective parts.
    Our customer service will shortly contact you upon checking on your request.
    Order number, product codes of the mis-delivered or defective products, and the reason for the request are
    required (misdelivered/defective)
    If you find any product(s) of your order missing in your parcel
    Please contact our customer services the VERY DAY you receive your parcel(via telephone or, if unavailable,
    via our e-mail).
    Please make sure you keep your parcel intact, including all the contents and packages (the box and plastic
    bags etc.). In order for us to examine the case and take appropriate action, it is crucial that you follow the
    instruction above.

Refunds

Requests for exchange/refund are accepted only if the requests are made within 7 days of the date of receipt
via our “exchange/refund board”. The shipping costs occurring from refund process due to misdelivery or product
defect are the responsibility of our shopping mall and we will make our best effort to process your request as soon
as possible.

Other

Customs and Duties

International shipments may be subject to import taxes, duties and customs fees, which are levied once your
package reaches the country of destination, and are the responsibility of the recipient. Import taxes, duties and
customs fees are collected by your government and they have nothing to do with this site. In case that the customer
refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. Relevant costs
(round shipping, customs and etc.) are the responsibility of the customer and will be deducted from the refund.